A customer's statement
Here's the deal. Good coffee takes effort and often money. I took my Ms. Silvia in for service. Was it expensive? Yes. Does it take time? Yes. Is taking your high-end machine for service to Dave and Otto a good idea? HELL YES. Dave is straight shooter and by the looks of it here, it bothers many. Bedside manner is not everyone's skill. But know this: if you do what Dave suggests in regards to your espresso machine (especially Rancillios) you will get the BEST home espresso anyone can get. He certainly knows what's he's doing. The PID is an expense but definitely worth it as well. Otto is a very kind person so if you're looking for a more gentle hand then perhaps deal with him. These guys are solid and worth the time. Highly recommended.